Terms & Conditions
Hamptons Sydney Terms & Conditions
Please read the following T&C’s prior to purchasing any tickets.
Please follow strict times and pickup destinations stated for your charter or ticketed event.
Arrival at pick up location 15 minutes prior to pre determined time is advised to avoid missing the boat.
Hamptons is a fully licensed venue that permits no BYO food or alcohol and only allows entry to persons 18 years or above.
No thongs, singlets or stilettos to be warn on Hamptons.
Finally, please respect our neighbours and the public by keeping noise to a minimum when embarking and disembarking the vessel. We look forward to having you on board Hamptons Sydney!
(continue below for full T&C’s)
1. These Terms and Conditions set out the terms on which you (on behalf of yourself and
any person on whose behalf you are booking, together “you”; or “your”) book with MV
Hamptons Pty Limited ACN 624 413 467 (referred to as “we”, “us” and “our” in these
Terms and Conditions) for all bookings, functions, reservations, products and cruises
(referred to as “cruises”) operated by us including on the vessel MV Hamptons, and any
other cruises, websites, operations or entities operated by us. These Terms and
Conditions constitute the agreement between you and us.
2. At the time of booking a cruise, you must pay for it in full. Once booked and paid for, all
cruise tickets are non-refundable but may be transferred at our discretion. Any requests
to transfer a booking to another date or time must be made 72 hours prior to the cruise
time, are subject to availability in the class and any promotional price of your booking and
will incur a $10 transfer fee for each time a request is made]. If in our discretion we agree
to any transfers to a different class or promotional price, you must pay the difference
between the original booked price and the price of any transferred booking.
3. No agreement will arise between you and us until we have received payment at the time
of booking in accordance with this clause. All group bookings and charters require a 25%
deposit in order to confirm the booking and full payment and confirmation is required 3
weeks prior to the cruise date.
4. All fares are quoted in Australian Dollars and include Goods and Services Tax (GST).
5. We reserve the right, if we consider necessary (for example, due to mechanical
breakdown, for safety reasons or weather conditions), to substitute vessels without notice
(including any vessels of a third party), deviate from a vessel’s advertised route, change
any menu, service, schedule, program, performer or cruise fare. We will endeavour to
provide a similar quality vessel, route, menu, service, schedule, program, performance or
cruise fare (as the case may be) in these circumstances. In such circumstances, we will
not be liable for your direct or indirect loss, or to refund any fares or portions of fares, nor
will we be liable for any other damage, loss, expense, loss of time, disappointment,
inconvenience, or any other consequential loss suffered by you.
6. We reserve the right to add, withdraw, reschedule or substitute artists and/or vary
7. We will offer a refund or substitute cruise only if a cruise is cancelled, rescheduled or
significantly changed (including substantial variation of program or artist) (and you cannot
or do not wish to attend the changed cruise), or to the extent otherwise required by law.
Our liability in such case is limited to the cruise price paid by you, and we have no liability
for any other losses or expenses incurred by you.
8. We will make every effort to cater for your special dietary requirements and allergies. If
you have any special dietary requirements, please inform our reservation staff upon
placing your booking. However, we cannot guarantee that certain products will not be in
our food, and we explicitly accept no liability in this regard. For serious food allergies you
must make your own decisions on selecting food and beverages. Our staff’s comments
are only to assist you in making an informed decision. In exceptional circumstances, with
our prior written consent you (or one of your guests) may bring your own meal.
9. Our cruises operate on busy waterways and are subject to the risks and perils of cruising
on such waterways including loss, damage and injury arising out of or in connection with
changing tidal and weather conditions and the navigation of other craft. To the extent
permissible by law, we will not be responsible in tort, contract or otherwise for any loss or
damage arising out of injury or death sustained by you or any other passenger,
howsoever arising and whether or not arising as a result of our negligence or failure to
render due care and skill. You enter into this agreement and book and travel on our
cruises at your own risk. If however any guarantees, terms, conditions or warranties are
implied into this agreement by any law of the Commonwealth or New South Wales, the
exclusion of which would contravene that law or cause part or all of this clause to be void,
then to the extent permissible by law:
(a) We exclude all other guarantees, terms, conditions and warranties; and
(b) Our liability for breach of such guarantee, term, condition or warranty is limited at
our option to the supply of the relevant cruise again or the cost of re-supplying
10. We exclude all liability for any loss or damage to clothing or personal items/belongings
howsoever arising and whether or not our liability arises in tort, contract or otherwise.
11. It is a condition of this agreement that any claim for loss or damage must be notified to us
in writing within seven (7) days from the day the cruise finishes, and any court action, suit
or proceeding must be brought no later than one (1) year from the same day. If you fail to
comply with either of these conditions, we will be forever discharged from all claims,
suits, actions and/or proceedings relating to or arising out of or in any way connected
with the cruise and we will be discharged from all liability whatsoever, including any
liability for negligence.
12. We may contract or arrange for third parties to provide the whole or part of the cruise and
any related services to you. You must not bring any claims or actions against such third
parties. If you bring such a claim or action in breach of this agreement, you agree to
indemnify us and the person against whom the claim or action is made against the
consequences of that claim or action. You agree that in entering into this agreement, we
are acting as the agent of and trustee for each of our employees, officers, agents and
subcontractors, and each of these persons is deemed to be a party to the contract for the
purpose of entitling each of them to enforce, have the benefit of and rely upon these
Terms and Conditions.
13. You must not bring any alcohol or illegal substances onto the vessel. We reserve the
right to search you on entry to the vessel, refuse you entry to the vessel, or to require you
to disembark from the vessel, including due to your intoxication or for the safety of other
passengers or the vessel.
14. We require that you comply with our dress code at all times, which in the case of men
means no thongs, singlets or board shorts and in the case of women, no stilettos.
15. You must be ready to board a cruise at the scheduled departure point 15 minutes before
the stated embarkation time, as the vessel will not wait for you.
16. The captain is in charge of the vessel at all times, and the cruise director is responsible
for the operation of the cruise. You must follow all instructions from the crew of the vessel
and all marked signs on the vessel.
17. At all times during the cruise, you must not litter (either on board the vessel or by
throwing any articles overboard) and you must not jump from the vessel at any time.
18. This agreement is to be governed by and is to be construed in accordance with the laws
in force in New South Wales. Any action, claim, suit or proceeding arising out of or
connected in any way with this agreement or the cruise will only be brought in the Courts
of New South Wales.
19. If any of these provisions are unenforceable, this shall not affect the enforceability of any
other part of the provision or any other provision. In the event of inconsistency between
these Terms and Conditions and any other terms, these Terms and Conditions will
prevail to the extent of the inconsistency. No waiver or variation of this agreement will
have binding effect unless such waiver or agreement is in writing and signed by us.
We understand that you value your privacy and wish to have your personal information kept
secure. For these reasons, we place a high priority on the security of information we hold.
We have developed this policy to inform you of how we manage your personal information and
maintain its integrity and security.
We are bound by the Privacy Act 1988 and must comply with the Australian Privacy Principles.
You can find more information about the Privacy Act on the Office of the Australian Information
Commissioner’s website at http://www.oaic.gov.au.
While we believe in keeping your personal information highly secure, we also believe that you
have the right to be informed about how we deal with that information so, if on reading this policy
you are unclear on any of the matters or simply want more information, please contact us on the
telephone number or addresses provided below.
Collecting Personal Information
We aim to collect personal information only if it is relevant and necessary to providing the service
or product you have requested from us.
In general we collect and hold the following information:
Organisation (if applicable)
We collect but do not hold credit card details if you pay for an order by credit card
In most cases we will collect this information from you directly. However in some cases we may
purchase information from list owners or managers, or obtain it form our booking agents.
If you do not provide us with your personal information we may be unable to provide you with our
services or products. For example, we may be able to make or process cruise bookings for you.
Naturally, we collect and hold a broad range of personal information gathered during the course
of providing our service and products. However as stated above, we strive to ensure that we
collect and hold only that personal information which is relevant and necessary to your specific
Removal from database
If you would like your name deleted from our database at any time or have any other queries
relating to the above, please contact us directly.
Purposes of collection
We collect information primarily to record appropriate details for any order you have placed with
us. We may also use the information:
to inform you of any changes to any cruise schedules or other relevant customer service
to send newsletters to you;
to inform you of products that can be purchased from us;
to inform you of our developments and other services that we can provide.
We also use information collected online for remarketing our services online. This means that if
you view our website, third-party websites may display our advertisements on other sites you
third-party websites opt out pages. By accessing our website, you also consent to the use of
cookies and our collecting your information for remarketing purposes.
The following third parties may have access to personal information:
IT technicians may have access when providing on-site support;
File storage services;
Our other service providers
We may transfer personal information to related bodies corporate or third parties in a foreign
country where we have taken reasonable steps to ensure that such information will be held, used
or disclosed by the recipient consistently with the Australian Privacy Principles. By entering into
any agreement with us, you consent to such transfers.
We will not otherwise disclose information about you unless:
the disclosure is required or authorised by law; or
you have consented to our disclosing the information about you.
Personal Information Quality
We aim to ensure that your personal information is accurate, complete and up to date. To assist
us in this, you need to provide true, accurate, current and complete information about yourself as
requested and properly update the information to us to keep it true, accurate, current and
If you believe that the information is inaccurate or incomplete, please contact us and we will use
all reasonable effort to correct the information. In the event that we do not believe the information
to be incorrect, we will take reasonable steps to add a statement to the information claiming that
you believe the information is not accurate, complete or up-to-date.
Securing Your Personal Information
We are committed to maintaining the security and confidentiality of the data you provide us and
we will take all reasonable precautions to protect your personal information from unauthorised
disclosure, use or alteration.
We have the following security measures in place to protect your information:
our offices are securely locked after hours;
all staff are required to abide by our policy & procedures covering computer usage;
all our computers are password protected and virus protected;
our website is protected by a firewall; and
our website is securely encrypted using reputable industry standard encryption
Accessing Your Personal Information
You have a limited right to access all personal information that we hold about you. In limited
circumstances, we may refuse your request to access, in which case, we will give you a reason
for that refusal.
We are not required to provide access where:
denying access is required or authorised by law; or
providing access would be unlawful.
Changes to this Statement
publish these changes on our website.
our office at:
Telephone 0448 224 373
If you have a complaint about a breach of the Australian Privacy Principles or any other
applicable privacy regulation please email us at firstname.lastname@example.org. We will endeavour
to respond to your complaint within 14 business days.
Responsible Service of Alcohol Policy
We aim to provide all patrons with a safe, friendly and pleasant atmosphere.
Whilst the consumption of alcohol is part of many people’s social life, we encourage those who
choose to drink to do so responsibly.
Unfortunately, some people over-indulge and can become unruly and disruptive. This type of
behaviour is unacceptable as it may threaten the enjoyment and safety of others and may result
in serious consequences. As the operator, we have a responsibility to help minimize this risk to
individuals, our staff and to the wider community.
We support the Responsible Service of Alcohol policy by use of the following strategies:
1. Develop food and beverage packages that encourage people to eat when drinking
2. Serve drinks in standard or recognizable sizes
3. Ensure that drinking water is freely available
4. Request proof of age
5. Training of staff in responsible service requirements and how to refuse service to
6. Price low alcohol and soft drinks attractively to encourage their purchase
7. Discourage rapid or excessive consumption of alcohol
8. Deny entry or service to anyone who is already intoxicated
9. All necessary RSA signage will be visible to both patrons and bar staff